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Terms and Conditions

TERMS & CONDITIONS

1. Repair Services
1.1. These are the terms & conditions on which North London Mac Support (NLMS) will supply services to you.
1.2. If you are a consumer, you may only purchase services from North London Mac Support (NLMS) if you are at least 18 years old.
1.2.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you wish to purchase any service from North London Mac Support (NLMS)
1.3. Where you wish to place an order for repair services through our website:-
1.3.1. Our online booking form will guide you through the steps you need to take to place an order for repair services. The North London Mac Support (NLMS) order process allows you to check and amend any errors before submitting your order to North London Mac Support (NLMS). Please take the time to read and check your order before you submit it to North London Mac Support (NLMS)
1.3.2.After you place an order, your order will be deemed to have been accepted when North London Mac Support (NLMS) issues an order confirmation at which point a contract comes into existence between us and these terms will become binding on you & North London Mac Support (NLMS).
1.4. If you wish to place an order with North London Mac Support (NLMS) by telephone, email or in person, you agree that your order constitutes an offer by you to purchase the Repair Services in accordance with these terms. North London Mac Support (NLMS) acceptance of your order will take place when North London Mac Support (NLMS) issues an order confirmation at which point a contract comes into existence between us and these terms will become binding on you & North London Mac Support (NLMS)
1.5. Any quotation given by North London Mac Support (NLMS) shall not constitute an offer by North London Mac Support (NLMS) to provide Repair Services.
1.6. If you are not a consumer, you agree that these Terms apply to the contract between you and North London Mac Support (NLMS) to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2. Repair Conditions
2.1. By placing an order, you:
2.1.1. Authorise and consent to North London Mac Support (NLMS) to perform the Repair Services on your device(s);
2.1.2.Acknowledge that whilst North London Mac Support (NLMS) technicians are trained repair specialists, North London Mac Support (NLMS) is not an authorised service provider for any manufacturer of any brand of device and has no affiliation with any device manufacturer.
2.1.3. Agree to release, indemnify, and hold North London Mac Support (NLMS) and its technicians from liability for any claims or damages of any kind or description that may arise from any repair work performed on your device(s), unless it is caused by North London Mac Support (NLMS) negligence.
2.1.4. Agree that any data or information that you may have stored on your device(s) shall remain your sole responsibility and North London Mac Support (NLMS) accepts no liability for loss, deletion, amendment to or corruption of such data howsoever caused and North London Mac Support (NLMS) therefore highly recommends that you back up your device(s) prior to allowing North London Mac Support (NLMS) to work on your device(s).
2.1.5.Agree that you are responsible for removing any SIM and/or memory cards and/or attached peripherals on your device(s) and North London Mac Support (NLMS) shall not, in any event, be liable for any data loss, corruption, deletion, or alteration, and hardware or software failure.
2.1.6.Acknowledge that any Repair Services rendered by North London Mac Support (NLMS) may void manufacturer warranties for your device(s), and that North London Mac Support (NLMS) does not assume any liability or warranty if the manufacturer warranties are voided. If you do not wish to void your warranty, you should not place on order with North London Mac Support (NLMS) and take your device(s) to the relevant manufacturer.
2.1.7. Agree that it is your responsibility to inform North London Mac Support (NLMS) accurately with regard to the model description and condition of your device(s), as well as whether any modifications or repairs have previously been attempted or completed on your device(s). North London Mac Support (NLMS) will perform a check-in diagnosis of your device(s) to evaluate its/their condition. If the device(s) are in noticeably different condition than previously described, you agree that additional charges may apply which North London Mac Support (NLMS) will advise you of before proceeding.
2.1.8.Where the Repair Services involve the repair of waterproof devices, North London Mac Support (NLMS) cannot guarantee the device(s) will remain waterproof following completion of the Repair Services.
2.1.9. Where any part of the Repair Services include liquid damage repairs it is agreed that whilst North London Mac Support (NLMS) will use reasonable endeavours to repair your device(s) there is no guarantee of success, and accordingly, North London Mac Support (NLMS) shall have no liability for failing to repair any liquid damaged device.
2.1.10. Information on Service. During the service ordering process you must provide a description of the issue that is affecting your product, so that North London Mac Support (NLMS) understands and may replicate the issue

3. Diagnosis Services
3.1. All repair orders are processed through the diagnosis service. North London Mac Support (NLMS) will inspect your device(s) & diagnose the fault with your device(s). This fast track service costs £50 and is payable in advance.
3.2. If North London Mac Support (NLMS) inspects your device(s) & determines that
3.2.1. Your device(s) does not require any repair service,
3.2.2.Your device(s) requires a repair service that you decline,
3.3. The diagnosis service fee is still applicable.
3.4. If you wish to proceed with the repair of such device(s) advised by the North London Mac Support (NLMS) a new contract will come into existence between you & North London Mac Support (NLMS) on the basis of these Terms provided that North London Mac Support (NLMS) agrees to deduct the diagnosis fee paid by you from the cost from the Repair services
3.5. Where North London Mac Support (NLMS) considers that the device(s) is/are not repairable, the fee for the diagnostic service remains payable to North London Mac Support (NLMS) for carrying out the diagnostic services.

4. Data
4.1. North London Mac Support (NLMS) understands that your data may be valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service.
4.2. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your device(s), and to decide whether to erase any such data from your device(s), prior to receiving service.
4.3. North London Mac Support (NLMS) is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your device(s) or other equipment arising out of the services provided by North London Mac Support (NLMS). You represent that your device(s) does not contain any illegal files or data.
4.4. You acknowledge that your device may be sent out by common carrier to be serviced by an external service provider. For this reason, it’s recommended that you back up your device and wipe it, prior to submission for service.
4.5. As part of service, North London Mac Support (NLMS) may install system software updates that will prevent your North London Mac Support (NLMS) device(s) from reverting to an earlier version of the system software. Third party applications installed on your device(s) may not be compatible or work with your North London Mac Support (NLMS) device(s) as a result of the system software update.
4.6. If your device(s) is capable of storing software programs, data or other information (“Data”), North London Mac Support (NLMS) may attempt to transfer said Data to a replacement device.
4.7. During service, it is possible that Data may be lost. In such an event, North London Mac Support (NLMS) will not be responsible for any loss of Data.
4.8. As part of any Data transfer service, whether or not North London Mac Support (NLMS) is able to successfully transfer Data from the original device to the replacement device, North London Mac Support (NLMS) will delete any Data on the original device. You should maintain a separate backup copy of the contents of the device’s Data, remove all personal information that you want to protect and disable all security passwords.
4.9. During service, it is possible that the Data will be lost, replaced or reformatted. In such an event North London Mac Support (NLMS) and its agents are not responsible for any loss of software programs, Data or other information contained on the device.
4.10. Data transfer service will involve the transfer of Data directly from the original device to the replacement device or to a compatible external data storage device you provide. North London Mac Support (NLMS) will not transfer the Data to any North London Mac Support (NLMS) owned or 3rd party owned data storage system or device and will not store a copy of the Data as part of any Data transfer service.

5. Repair & Warranty Terms
5.1. North London Mac Support (NLMS) will service your Apple device(s) as described to you for the estimated charges stated unless such charges are revised with your prior oral or written consent. Unless otherwise stated, North London Mac Support (NLMS) will provide repair or replacement services to address a defect in the materials or workmanship of a device(s). Service is not available for issues caused by the failure of or incompatibilities with any software or data residing or recorded on your device(s).
5.2. North London Mac Support (NLMS) may use parts or device(s) that are new or equivalent to new in reliability and performance. North London Mac Support (NLMS) will retain the replaced part or device(s) that is exchanged as its property, and the replacement part will become your property. North London Mac Support (NLMS) may repair, exchange or sell the replaced part if it chooses to do so.
5.3. North London Mac Support (NLMS) warrants that;
5.3.1.The service will be performed with all reasonable skill and care
5.3.2.That, for a period of ninety (90) days from the date of service, all parts used to service your product will be free from defects in materials and workmanship, unless otherwise specified by North London Mac Support (NLMS).
5.3.3.In the event of a breach of the warranty, North London Mac Support (NLMS) will either;
5.3.3.1.Re-perform the service
5.3.3.2.Repair or replace the part
5.3.3.3.Refund or partially refund the cost of the service provided.
5.3.4.In order to claim under the warranty, you must return your product to the store where you left your product for service.
5.4. You must reclaim your device and pay all outstanding charges in full within thirty (30) days after being notified by North London Mac Support (NLMS) that your product has been serviced. If you do not, North London Mac Support (NLMS) may notify you that it considers your product abandoned and that, if you do not collect it and pay all outstanding charges within a further 30 days, North London Mac Support (NLMS) will dispose of it or recycle it in accordance with applicable law.
5.5. Non-Transferable warranty. The warranty is only valid only for the specific device(s) repaired under the Repair Services and the original customer; it is not transferable across devices or if the relevant devices are sold or given to another person.
5.6. This warranty does not apply to diagnostic services.
5.7. If subsequent work is carried out as part of the warranty this does not extend the warranty. For example, if a warranty repair was done forty (40) days after the original repair the warranty would still end ninety (90) after the date of the original repair.
5.8. The warranty does not protect against any of the following relating any relevant device which is the subject of the Repair Services:
5.9. Any mishandling that causes subsequent damage to the relevant device(s);
5.10. Damage or faults resulting from an attempted customer or third party repairs at any time;
5.11. Software issues unrelated to the repair and/or any damage resulting from viruses or other malicious pieces of software that may have been transmitted during servicing or escaped detection;
5.12. Waterproof devices, as North London Mac Support (NLMS) cannot guarantee the device(s) will remain waterproof following the Repair Services;
5.13. New damages unrelated to the original Repair Services
5.14. Any loss of data occurring as a result of the repair – customers are advised to back up all data on the device(s) to be repaired prior to the repair. North London Mac Support (NLMS) does not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. You accept full responsibility for all software and data on your device(s) and North London Mac Support (NLMS) is not required to advise or remind customers of appropriate backup and other procedures.

6. Service Level Agreement & Shipping Terms
6.1. SLA.
6.1.1. Whilst North London Mac Support (NLMS) aims to perform the Repair Services within the timeframe specified to you, the Repair Services may be subject to Events Outside Our Control, which may include waiting for new spare parts to be ordered and arrive with North London Mac Support (NLMS). In any event, all times for performance of the Repair Services are approximate only, and North London Mac Support (NLMS) will not be liable for any compensation as a result of late delivery of the Repair Services.
6.2. Collection of your device(s). The following provisions apply in relation to sending your device(s) to North London Mac Support (NLMS).
6.2.1. Please remove any SIM and/or memory cards and/or attached peripherals all sim and memory cards from your device(s) before sending your device(s) to North London Mac Support (NLMS) for repair; &
6.2.2. The careful packaging of your device(s) to North London Mac Support (NLMS) is your responsibility. When sending your device(s) if you choose to include separate parts you are sending these at your own risk and North London Mac Support (NLMS) will not be held responsible if these parts go missing before your package is delivered to North London Mac Support (NLMS). Please ensure the parts are well- sealed and wrapped so nothing goes missing.
6.3. Delivery to you of your device(s) The following provisions apply in relation to returning your device(s) from North London Mac Support (NLMS).
6.3.1.Any device(s) shipped to you or collected by you must be examined upon receipt. If your device(s) is/are delivered damaged, un-repaired or with further faults, you must inform North London Mac Support (NLMS) in writing within 3 days of receipt. If you do not inform North London Mac Support (NLMS) within 3 days of receipt, North London Mac Support (NLMS) shall have no liability if your device(s) is/ are damaged/faulty on arrival. This does not affect your statutory rights or any other rights under these Terms.

7. Payment Terms
7.1. North London Mac Support (NLMS) endeavours to offer you competitive prices on current North London Mac Support (NLMS) products and services. Your total order price will include the price of the product or service on the day of order processing. North London Mac Support (NLMS) reserves the right to change prices for products or services displayed at any time and particularly to correct pricing errors that appear.
7.2. The price quoted to you for the Repair Services in respect of each device is an indicative non-binding quote issued by North London Mac Support (NLMS) based upon information provided by you in relation to each relevant device, including, for example, the fault on the relevant device(s). Accordingly, any such indicative price quotes are subject to detailed verification of each device.
7.3. North London Mac Support (NLMS) will check your device(s). If there is any change to the indicative price quoted to you for any applicable device (for example, because the information you have provided to North London Mac Support (NLMS) about the defect/fault in your device(s) is incorrect; and/or if North London Mac Support (NLMS) identifies additional defects with your device(s); and/or if you have booked a particular repair (for example, the device(s) won’t charge up but North London Mac Support (NLMS) discovers that the actual repair required is a different repair (for example a new screen); and/or North London Mac Support (NLMS) made a mistake in its pricing), North London Mac Support (NLMS) will notify you to establish whether or not you wish to proceed at the increased cost. Any such increased charge shall only be payable if you agree to such additional price. If you do not agree to the additional price, North London Mac Support (NLMS) shall not perform the Repair Services and shall have no liability to you whatsoever other than to refund any sum previously paid by you to North London Mac Support (NLMS) relating to the Repair Services (less the postage costs of returning the device(s) to you)
7.4. Payment Methods. North London Mac Support (NLMS) allows you to make purchases or place orders (that require security for the return of the replaced part or product) using credit card, debit card or check card when applicable and acceptable in the Country where the service is provided (or some other prearranged payment method unless North London Mac Support (NLMS) has agreed to some other credit terms. When you provide North London Mac Support (NLMS) with your card information, North London Mac Support (NLMS) will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. North London Mac Support (NLMS) will not bill your credit card or process a transaction under your debit or check card until your order is processed. North London Mac Support (NLMS) may not be able to accept credit, debit, or check cards associated with a billing address outside of the country site. Debit cards and check cards may have daily spending limits that could delay the processing of your order substantially. North London Mac Support (NLMS) requires the credit, debit, or check card security code for your card to protect against the unauthorised use of your credit card by other persons. The security code is an individual three or four-digit number specific to your card that may be printed on the face of your card above the embossed account, or on the back of your card, on the signature panel.
7.5. The price of the product (which includes VAT and/or IPT) will be the price indicated on the invoice/estimate pages when you placed your order. We take all reasonable care to ensure that the price of the product/service advised to you is correct. However
7.6. North London Mac Support (NLMS) is not responsible for typographical errors. North London Mac Support (NLMS) reserves the right to cancel any order you have placed if there was a typographical error concerning the pricing or availability of any item you ordered when you placed the order
7.7. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
7.8. We accept payment with;
7.8.1.Cash
7.8.2.BACS
7.8.3. Visa, MasterCard and debit cards
7.8.4.In certain circumstances, third party payment gateways such as PayPal, Apple Pay, Finance.
7.9. Payment is always on collection or pre-redelivery. You must pay for the products before we dispatch or you collect them. We will not charge you until we dispatch the products to you.
7.11. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

8. Limitation of Liability
8.1. If you are a consumer, you may have certain additional rights with regard to services and products provided under this agreement. please refer to your local consumer authority for more information about your rights. if not covered by these rights, North London Mac Support (NLMS) does not accept liability beyond the remedies set forth herein, including but not limited to any liability for product not being available for use, lost profits, loss of business or for lost, corrupted, or compromised data or software, or the provision of services. except as expressly provided herein, North London Mac Support (NLMS) will not be liable for any consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. you agree that for any liability related to the purchase of the product, North London Mac Support (NLMS) is not liable or responsible for any amount of damages above the amount of your order. in consumer cases, the liability for;
8.1.1. Personal death and injury
8.1.2.Fraud may be wider than negligence caused loss and in such cases, North London Mac Support (NLMS) does not seek to exclude this liability.
8.2. North London Mac Support (NLMS) shall not be liable for any non-warranty related claim arising under this contract unless you give North London Mac Support (NLMS) written notice of such claim within ninety (90) days of becoming aware of the circumstances giving rise to such claim or, if earlier, ninety (90) days from the time you ought reasonably to have become aware of such circumstances. This clause shall not affect your statutory rights.

9. Force Majeure, Events Outside Our Control. Other important terms
9.1. This Agreement governs service transactions accepted by North London Mac Support (NLMS). No other oral or written terms or conditions apply. North London Mac Support (NLMS) does not authorise any variance or modification of this Agreement. North London Mac Support (NLMS) is not responsible for any failures or delays in performing service or delivering your product or a replacement product that are due to events outside North London Mac Support (NLMS)’ reasonable control.
9.2. No North London Mac Support (NLMS) employee or agent has the authority to vary any of the terms and conditions governing any transaction.
9.3. If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.
9.4. North London Mac Support (NLMS) will not be liable or responsible for any failure to perform or delay in performance of, any of North London Mac Support (NLMS) obligations under these Terms that is caused by an Event Outside Our Control.
9.5. If an Event Outside Our Control takes place that affects the performance of North London Mac Support (NLMS) obligations under these Terms:
9.5.1.North London Mac Support (NLMS) will contact you as soon as reasonably possible to notify you; &
9.5.2.North London Mac Support (NLMS) obligations under these Terms will be suspended and the time for performance of North London Mac Support (NLMS) obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects North London Mac Support (NLMS)’ performance of Repair Services to you, North London Mac Support (NLMS) will restart the Repair Services as soon as reasonably possible after the Event Outside Our Control is over.

10. Other important terms
10.1. Abandoned Property.
10.1.1.Any devices that are not collected from us after 2 months (60 days) will be classified as Abandoned.
10.1.2.In the event that your equipment is abandoned, North London Mac Support (NLMS) may dispose of your equipment following applicable provisions of law, and, specifically, may send the device for recycling or sell your product at a private or public sale to pay for any outstanding service performed.
10.1.3.North London Mac Support (NLMS) reserves its statutory and any other lawful liens for unpaid charges.
10.2. Product/Service Changes.
10.2.1.North London Mac Support (NLMS) may make changes to any products or services offered online, or to the applicable prices for any such products or services, at any time, without notice. The information provided online concerning products and services may be out of date, and North London Mac Support (NLMS) does not commit to update the information provided online for such products and services.
10.3. End Users Only North London Mac Support (NLMS) services, sells and ships products to end-user customers only. You may not purchase for resale. North London Mac Support (NLMS) reserves the right to refuse or cancel your order if North London Mac Support (NLMS) suspects you are purchasing for resale.

11. Data Protection
11.1. You agree and understand that it is necessary for North London Mac Support (NLMS) to collect, process and use your data in order to process sales, perform service and confirm compliance with applicable laws. North London Mac Support (NLMS) will maintain and use your personal data in order to allow you to exercise your rights arising from the service of your North London Mac Support (NLMS) product and for quality and service-related purposes. North London Mac Support (NLMS) will not use your information for direct marketing purposes without obtaining your consent. If you wish to have access to the information that North London Mac Support (NLMS) holds concerning you or if you want to make changes, you can contact us on the details below.
11.2. You agree and understand that it is necessary for North London Mac Support (NLMS) to collect, process and use your personal information in order to perform service under these T&Cs. North London Mac Support (NLMS) will protect your information in accordance with our Privacy Policy.
North London Mac Support (NLMS) may use the personal information you provide to North London Mac Support (NLMS) to:
1. Provide the Repair Services;
2. Process your payment where you are required to pay North London Mac Support (NLMS)
3. Inform you about similar products or services that North London Mac Support (NLMS) provides, but you may stop receiving these at any time by contacting North London Mac Support (NLMS).
4. North London Mac Support (NLMS) will only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

Please note:

All equipment, parts, data and/or media remain the property of North London Mac Support (NLMS) until the invoice is settled in full. Such equipment, parts, data and/or media may be removed by North London Mac Support (NLMS) or an agent of the company if the invoice has yet to be settled in adequate time. If equipment is not paid for and/or collected within 60 days we reserve the right to recycle or resell to cover any outstanding payment owed.


All trademarks and rights are reserved. By their respective owners ‘Apple’ ‘Macintosh’ and ‘Mac’ are trademarks of Apple Computer, Inc.

North London Mac Support (NLMS) are not in any way affiliated with Apple Computer, Inc

NLMS reserve the right to amend or change these terms at any time